CUSTOMER CARE

VELA BOUTIQUE

IS HERE TO TAKE CARE OF YOUR EVERYDAY OR SPECIAL OCCASION DESIRES. OUR GOAL IS TO HAVE HAPPY CUSTOMERS WITH THEIR PRODUCTS. 

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

773-664-0419

or send us an email to:

VELABOUTIQUE@YAHOO.COM

Thanks for submitting!

RETURNS

1. ITEM NEEDS TO BE IN ITS ORIGINAL WRAPPING/TAGS

2. ITEM MUST BE IN ITS 100% CONDITION

3.NO STAINS

4. 5 DAYS FOR 100% REFUND

5. 7 DAYS FOR STORE CREDIT

6. FINAL SALE ITEMS***NO RETURNS OR EXCHANGES***

7.JEWELRY,BAGS,SHOES,LINGERIE,BODYSHAPERS ARE ALL CONSIDERED FINAL SALE ITEMS!!!

FAQ

Do you provide International delivery?

 

***NOT AT THE MOMENT*** 

 

How do I return an item?

 

1.SEND AN EMAIL TO VELABOUTIQUE@YAHOO.COM

2.STATE THE REASON AND ITEM NUMBER

3.WAIT FOR REPLY.

 

4.ONCE YOU RECEIVED CONFIRMATION NUMBER YOU

CAN MAIL IT OUT TO THE ADDRESS PROVIDED.

5. YOU ARE RESPONSIBLE FOR RETURN SHIPPING.

 

How do I track my order?

 

YOU WILL BE PROVIDED IN YOUR EMAIL A CONFIRMATION NUMBER